Customer Satisfaction Survey

This survey is intended for Nett Technologies’ customers. Please complete the form and press the SUBMIT button. Your time is appreciated!

Please rate your experience with Nett Technologies in the following areas:

Customer Service	(1=Poor, 2=Fair, 3=Satisfactory, 4=Good, 5=Excellent)	1	2	3	4	5
Sales quotation turn around time
Purchase orders processed accurately
Sales product knowledge
Sales professionalism
Shipping/Delivery	(1=Poor, 2=Fair, 3=Satisfactory, 4=Good, 5=Excellent)	1	2	3	4	5
Shipments delivered on time
Condition of received goods
Inquiries/problems handled promptly
Paperwork/Accounting	(1=Poor, 2=Fair, 3=Satisfactory, 4=Good, 5=Excellent)	1	2	3	4	5
Accuracy and timeliness of invoices
Credits/errors resolved promptly
Company Performance	(1=Poor, 2=Fair, 3=Satisfactory, 4=Good, 5=Excellent)	1	2	3	4	5
Technical knowledge and support
Overall ability to satisfy emission control needs
Future Recommendation	(1=Never, 2=Not Likely, 3=Likely, 4=Most Likely, 5=Definitely)	1	2	3	4	5
Would you consider Nett again if the need arises?
Would you recommend us to others?

Importance—Please rank the following attributes in order of importance to you.

Rank (1=most important, 7=least important)	Attribute
(e.g. 6)	Technical support available
(3)	Order turn around time
(4)	Ability to customize product
(2)	Price
(5)	Business Reputation
(1)	Product Quality
(7)	Other:

We believe your service could be improved if...

Thank you for participating in our feedback process, part of our ISO 9001:2000 quality system.